Annual Review 2024

This year, we’ve adopted a digital-first approach, reflecting how we operate as a business. While the Annual Review remains a core part of our reporting suite, it now includes a simplified format and interactive links to online content where appropriate.

To make navigation as easy as possible for you, we‘ve cross-referenced relevant material and added clickable navigation icons in our digital version.

Our Annual Review 2024 includes:

• Welcome from the Club Chair, Cesare d'Amico

• Growth and diversification

• Financial management

• Claims performance

• Reinsurance

• Our people

• ESG and sustainability

• Looking forward

Key Performance Indicators

Financial highlights at 20 February 2024